PLACING YOUR ORDER
Web, Email and Fax orders can be placed 24 hours a day, seven days a week.
Email orders can be sent to [email protected]
Phone orders can be placed during business hours, 8:00am to 5:00pm PT, Monday through Friday.
Written orders can be faxed or mailed using your institution’s purchase order form, or BioQuip’s Order Form. List quantity, catalog number, and description of items to be ordered including size, color, or finish where applicable to avoid delay in obtaining product clarification.
Fill in shipping address information if different from the billing address. Please provide name of the merchandise user on institutional orders. UPS and FedEx cannot make deliveries to a P.O. Box.
MINIMUM MERCHANDISE ORDER
$25.00 for individuals; $35.00 for institutional orders.
We accept payments via Visa, MasterCard, AMEX or Discover Cards. We also accept PayPal, Check or Money Order drawn on a U.S. Bank Account, or Bank Wire Transfer. To complete a credit card order by email, phone, fax, or mail, include your account number, expiration date (month and year), CVV and signature (mail and fax orders). Credit Cards are authorized at time of purchase and are billed to the authorized card after order has been shipped.
Billing terms for institutional orders are Net 30 days from date of invoice. A service charge of 1.5% per month will be added to invoices not paid within payment terms.
Shipments are F.O.B. Rancho Dominguez, California. Title to merchandise transfers to customer at time of shipment. For motor freight and international shipments, the Buyer assumes title and control of the goods when the carrier signs the bill of lading. The Buyer assumes transportation risks and is entitled to route the shipment. The Buyer is responsible for filing claims with the carrier for loss or damage.
Invoices for shipped orders are emailed next business day following shipment, unless a hard copy is requested. Invoices for shipments by freight carriers are emailed when freight bills are received. Please return one copy of invoice when paying by mail.
Sales tax will be added to invoices for orders delivered within the state of California.
Shipments will be made 2 to 5 business days after receipt of your order, provided all items ordered are in stock. Our office will contact you within 1-3 business days if any items are on backorder. Allow up to 7 days transit time for ground/surface shipments to continental U.S. destinations. Allow up to 2 weeks to receive your merchandise after placing an order.
Orders placed by 10:00am Pacific Time can be shipped by expedited service for an additional fee of $15.00. Extra shipping charges may also apply if faster service is required.
Merchandise prices do not include any shipping charges which will be added to your invoice. If shipping instructions are not specified on your order, shipment will be made by the best, most economical, traceable method. Most shipments will be sent by ground/surface UPS, FedEx or U.S. Postal Service.
Large shipments are sent by motor freight. Motor freight carriers assess surcharges for some services. A minimum fee of $70 will be assessed for delivery to a residence, $100 extra for inside delivery, $125 for lift gate service and $36 to receive a delivery notification phone call. Actual motor freight charges will be billed to you on a separate invoice, unless quoted in advance. BioQuip contracts with motor freight carriers so that you can receive up to an 82% discount from published rates. Motor freight carriers are independent agents. BioQuip is not responsible for charges and/or damages to shipments. For larger shipments, we recommend using our website to get an online quote.
Shipping and handling charge is 13.5% of your merchandise total. For orders sent by ground/surface UPS, FedEx or U.S. Postal Service, minimum charge is $9.00. Orders shipped next day, 2nd or 3rd day air UPS or FedEx, Express Mail, or motor freight, or orders shipped outside the continental U.S will be charged higher shipping and handling rates as assessed by the carrier.
For faster shipping time, UPS 3-Day, Second Day Air and Next Day Air service, FedEx Air, and Express Mail services are available upon request. Please request information about these services in the notes section of your online order form or when speaking to our customer service representatives.
CLAIMS FOR SHORTAGE / DAMAGE
Do not return damaged items prior to obtaining a return authorization number and instructions from our office!
All shipments are packed carefully by our experienced shipping staff. In the event that a product is missing or received damaged, the following instructions must be followed so that any problem regarding damage or shortage can be corrected promptly.
A packing list is included with each shipment. Do not discard cartons or packing material as small items may be overlooked when unpacking. Check merchandise against packing list. If there is a shortage or error, contact our Customer Service Department. If shipment is received in damaged condition, you must note damage when signing for shipment with the delivering carrier. Do not discard cartons or packing materials as they need to be available if an inspection is necessary.
- UPS: All shipments are insured. Contact your local UPS office to request an inspection.
- FedEx: All shipments are insured. Contact your local FedEx office to request an inspection.
- USPS: Some shipments are insured. Contact our office for instructions.
- Motor Freight: Any visible carton damage or shortage MUST be noted on the delivery receipt when signing for delivery. Freight lines will not honor claims for damage or shortage unless such notation is made at time of delivery. Contact our Customer Service Department.
No merchandise may be returned for exchange, credit or refund without prior authorization and Return Authorization (RA) number from our office. Merchandise returned without authorization will be returned to sender freight collect. Returns may be subject to a 15% restocking fee.
Books, CDs, DVDs and Computer Software are not returnable.
After return has been approved:
- Prepare package for product(s) return.
Pack product securely & insert paperwork provided for return. If you do not have the original shipping materials, choose a sturdy box & include padding (foam, bubble wrap or newspaper) for product(s) safe return.
- Any damages, caused by product(s) not properly packaged and secured during return shipment, and/or not previously indicated by customer, can result in less than a full refund.
BioQuip’s staff is experienced in processing international shipments and is well equipped to handle export orders from individuals and institutions. For Proforma Invoices, we recommend using the online quote system on the website. Please specify in the notes field, air or surface shipping preference in your request, and allow 5-7 business days for a proforma invoice or quotation to be prepared.
It is general policy that payment for export orders be arranged prior to shipment. Payment must be made in $USD, payable through a US Bank.
- Visa, MasterCard, AMEX or Discover credit card (include complete number, expiration date and CVV).
- Bank Wire Transfer (for orders of $200.00 or more), $30.00 transfer fee applies. Contact our office for bank information.
- Money Order or Check drawn on U.S. Bank account.
Export shipping, documentation, crating and forwarding fees are charged at cost.